My latest experience's with the Dell rep have been somewhat lacking.
In trying to find answers to some questions on parts that I needed I
received no response, then vague responses, over the course of about a
week. Finally I was able to talk with Sergio and had the answer
within a few minutes.
-t
On May 29, 2008, at 10:14 AM, Hoekzema, Andrew wrote:
> I had a laptop with a monitor problem, I sent the laptop back to
> Dell, a
> month at a time each time that I sent it in. The problem was never
> resolved, I found a work around but that's what we as techs do. I as a
> personal user do not believe in buying from Dell because personal
> service is definitely second class compared to corporate service
> which I
> think is excellent.
>
> Andrew Hoekzema
> Information Technician
> College of Arts and Letters
> [log in to unmask]
> 353-0778
>
>
> -----Original Message-----
> From: MSU Network Administrators Group [mailto:[log in to unmask]] On
> Behalf Of Charlot, Firmin
> Sent: Thursday, May 29, 2008 9:50 AM
> To: [log in to unmask]
> Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising
>
> I have not experienced any of the problems listed in the complaint
> either. This is not to say that they are not happening.
>
> Firmin Charlot, MCSE, A+, Information Systems Manager
> Educational and Support Services 162 Student Services Building
> East
> Lansing, MI 48824
> [log in to unmask] (517) 432-7541
> Submit technical requests at http://help.ess.msu.edu/
>
>
> -----Original Message-----
> From: MSU Network Administrators Group [mailto:[log in to unmask]] On
> Behalf Of Surato, Michael S.
> Sent: Thursday, May 29, 2008 9:45 AM
> To: [log in to unmask]
> Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising
>
> Interesting, I have not experienced any of the problems listed in the
> complaint. I have, however, experienced them with Apple support.
>
> +-------------------------------------------+
> | Michael Surato |
> | College of Arts and Letters |
> | Michigan State University |
> | 320 Linton Hall |
> | East Lansing, MI 48824 |
> | Voice: (517) 353-0778 Fax: (517) 355-0159 |
> +-------------------------------------------+
>
>
>> -----Original Message-----
>> From: MSU Network Administrators Group
>> [mailto:[log in to unmask]] On Behalf Of Stephan Andre'
>> Sent: Wednesday, May 28, 2008 6:12 PM
>> To: [log in to unmask]
>> Subject: [MSUNAG] Dell found guilty of fraud and false advertising
>>
>> Something interesting to read. I think it parallels some
>> of my experiences with Dell.
>>
>> <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud>
>>
>> <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive
> d-customers-says-ny-judge/?section=money_topstories>
>>
>>
>> --STeve Andre'
>> Political Science
>>
--
Troy Murray
Systems Administrator
Michigan State University
Biomedical Research and Informatics Center (BRIC)
100 Conrad Hall
East Lansing, MI 48824
Phone: 517-432-4248
Fax: 517-353-9420
E-mail: [log in to unmask]
http://www.icalx.com/public/troymurray72/Work.ics
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