MSU Listserv


MSUNAG Archives

MSUNAG Archives


MSUNAG@LIST.MSU.EDU


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV at MSU

LISTSERV at MSU

MSUNAG Home

MSUNAG Home

MSUNAG  August 2007

MSUNAG August 2007

Subject:

Re: Cannot send or reply to e-mail with Outlook Web Access

From:

Javier Ornelas <[log in to unmask]>

Reply-To:

Javier Ornelas <[log in to unmask]>

Date:

Mon, 27 Aug 2007 14:37:36 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (123 lines)

Tim,

Yes, I did check the ESM and she is well under her limit.  I did talk her
through adding our web site to the "allowed pop up" list.  

Since her computer is up north at her home, I cannot add another profile to
her computer (with ease).  

I was going to stop the Symantec services and see if this helps.
However...she is coming to East Lansing next week and is going to bring this
computer in for me to work on it.  

Thanks to everyone who sent me recommendations.  I greatly appreciate your
time help and taking the time to respond to me.

Javier

-----Original Message-----
From: Skutt, Tim [mailto:[log in to unmask]] 
Sent: Friday, August 24, 2007 10:06 PM
To: Javier Ornelas; [log in to unmask]
Subject: RE: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access

Javier,
Have you checked ESM to see if she is over her quota or at the prohibit
send limit?  That is just a thought.  Also make sure that your OWA link
is in your list of either always allow pop ups, or allowed/trusted
sites.

Another thought I would do if you haven't already is a couple of things.
Try using OWA with your exchange administrator account opening up her
mailbox and sending an item.  You can do that by type in
http://urlofowaserver/exchange/usersmailbox/inbox

The other option is to create another account on the computer and see if
it is her profile that is messing it up.

Hope that helps you.  With Symantec you should just be able to stop the
"symantec" services to test and verify whether or not that is doing
that.


Tim Skutt, MCP
Information Technologist I
Eli Broad College of Business
Michigan State University
5 Eppley Center
East Lansing, MI 48824
(517)353-1646

-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Javier Ornelas
Sent: Friday, August 24, 2007 7:27 PM
To: [log in to unmask]
Subject: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access

We have over 2,000 users on our Exchange Server (2003) and offer Outlook
Web
Access to our users.  

Recently, it was brought to my attention that one faculty member who is
semi-retired and lives near Charlevoix cannot send or reply to e-mails
with
Outlook Web Access.  When she clicks on the Send button, the button
dims,
but the page looks like it is frozen.  It will not eventually send if
she
lets it sit there.  

After talking to her, I noticed that she was in need of many Windows
Updates
on her computer and was still running Internet Explorer 6.  I had her
install the latest patches/updates and also upgrade to IE 7.  As always,
she
can log into OWA, can open any e-mail, but cannot send a new or reply to
an
existing message.

She has already deleted all Temporary Internet Files, reset IE back to
defaults, and still not working.

I had her download and install Firefox and she is still having the same
problem.

The computer that she is having this problem with has Symantec
Anti-virus
Corporate Edition (ver. 8.1.0.825) and my department does not use it, so
I
am unsure of what options to try and disable to see if this is causing
the
problem or not.  

Her laptop which is issued by our department and configured with our
antivirus software (Computer Associates E-trust) works just fine.  It is
her
home desktop that is having this trouble.

 
Anyone have any ideas?  

Thanks in advance.

 

Javier Ornelas

MSU Health Information Technology

Network Services/Support

A118K Clinical Center

East Lansing, MI 48824

(517) 355-6531 

(517) 432-4774 fax

 


 

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

December 2023
June 2023
May 2022
April 2022
March 2022
February 2022
December 2021
January 2019
August 2018
June 2018
May 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
September 2003
August 2003
July 2003
June 2003
May 2003
April 2003
March 2003
February 2003
January 2003
December 2002
November 2002
September 2002
August 2002
July 2002
June 2002
May 2002
April 2002
March 2002
February 2002
January 2002
December 2001
November 2001
October 2001

ATOM RSS1 RSS2



LIST.MSU.EDU

CataList Email List Search Powered by the LISTSERV Email List Manager