Javier,
Have you checked ESM to see if she is over her quota or at the prohibit
send limit? That is just a thought. Also make sure that your OWA link
is in your list of either always allow pop ups, or allowed/trusted
sites.
Another thought I would do if you haven't already is a couple of things.
Try using OWA with your exchange administrator account opening up her
mailbox and sending an item. You can do that by type in
http://urlofowaserver/exchange/usersmailbox/inbox
The other option is to create another account on the computer and see if
it is her profile that is messing it up.
Hope that helps you. With Symantec you should just be able to stop the
"symantec" services to test and verify whether or not that is doing
that.
Tim Skutt, MCP
Information Technologist I
Eli Broad College of Business
Michigan State University
5 Eppley Center
East Lansing, MI 48824
(517)353-1646
-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Javier Ornelas
Sent: Friday, August 24, 2007 7:27 PM
To: [log in to unmask]
Subject: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access
We have over 2,000 users on our Exchange Server (2003) and offer Outlook
Web
Access to our users.
Recently, it was brought to my attention that one faculty member who is
semi-retired and lives near Charlevoix cannot send or reply to e-mails
with
Outlook Web Access. When she clicks on the Send button, the button
dims,
but the page looks like it is frozen. It will not eventually send if
she
lets it sit there.
After talking to her, I noticed that she was in need of many Windows
Updates
on her computer and was still running Internet Explorer 6. I had her
install the latest patches/updates and also upgrade to IE 7. As always,
she
can log into OWA, can open any e-mail, but cannot send a new or reply to
an
existing message.
She has already deleted all Temporary Internet Files, reset IE back to
defaults, and still not working.
I had her download and install Firefox and she is still having the same
problem.
The computer that she is having this problem with has Symantec
Anti-virus
Corporate Edition (ver. 8.1.0.825) and my department does not use it, so
I
am unsure of what options to try and disable to see if this is causing
the
problem or not.
Her laptop which is issued by our department and configured with our
antivirus software (Computer Associates E-trust) works just fine. It is
her
home desktop that is having this trouble.
Anyone have any ideas?
Thanks in advance.
Javier Ornelas
MSU Health Information Technology
Network Services/Support
A118K Clinical Center
East Lansing, MI 48824
(517) 355-6531
(517) 432-4774 fax
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