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The user would have to file a problem report with consulting. Via:
https://contact.cl.msu.edu/contact.php?service=mail
We only keep logs for 30 days. If the log entry is older than that, then
it is gone forever.
- --Ray
Matthew R Farra wrote:
| I'm supporting a user who sent a few critical emails last month but
| did not receive a response. She was using the mail.msu.edu servers
| via Outlook. We can't find any evidence on this end that she sent the
| emails, but she is sure that she sent them. The recipients never
| received the messages.
|
| Does MSU keep transaction logs of messages sent through the MSU mail
| servers? Is there any possibility of checking to see if the messages
| in question passed through the MSU servers? This is a difficult
| situation, and the user in question faces problems with her supervisor
| if she can't show any evidence that she sent the messages.
|
| Thanks,
|
| Matt Farra
|
|
/-------------------/-------------------/-------------------/---------------
|
| ----/
| Matthew Farra
| Microcomputer Hardware/Software Coordinator
| Remote Sensing & GIS Research and Outreach Services, Michigan State
| University
| email: [log in to unmask] - phone: 517.432.3720 - fax: 517.353.1821
- --
Ray Hernandez
[log in to unmask]
http://project.mail.msu.edu
http://irc.acns.msu.edu
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