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MSUNAG  July 2004

MSUNAG July 2004

Subject:

Re: Windows 2000 Advanced Server Blank Screen

From:

Andrew McCormack <[log in to unmask]>

Reply-To:

Andrew McCormack <[log in to unmask]>

Date:

Mon, 19 Jul 2004 09:05:34 -0400

Content-Type:

text/plain

Parts/Attachments:

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text/plain (202 lines)

http://www.netalive.org/topics/10561

http://support.microsoft.com/default.aspx?scid=kb;en-us;155075

Did you try using the recovery console?  I know the directions below are for
winXP, but win2000 has identical commands.

To work around this problem, use the KILL command line utility (available
with the Windows Resource Kit) to stop processes that do not run under the
security context of the logged on user

-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Radhika Kotwal
Sent: Monday, July 19, 2004 8:34 AM
To: [log in to unmask]
Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen

There are many processes running in the task manager which seem to be
different than the usual. But when I try to kill any of those, I get the
message, "Access is Denied". I have also tried to delete some of the
registery keys, but that didn't change anything. The processes still keep
running.
I am not in the office right now and hence cant try anything, but will be
going there sometime this afternoon.

Regards,
Radhika.

-----Original Message-----
From: Jeff Domeyer [mailto:[log in to unmask]]
Sent: Monday, July 19, 2004 8:25 AM
To: Radhika Kotwal
Subject: RE: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen

Another thing you can try is to see if you can get the task manager to
pop up by hitting ctrl-alt-delete. I'm not sure if anyone uses your
servers to browse the web, but I have seen spyware mess up explorer. I
usually am able to get the machine into a usable state by killing off
all unknown processes and then killing explorer.exe. After that I start
explorer.exe again using the file/new task option in task manager. If
that does succeed I would go download ad-aware and run that, if not then
that scratches one thing off the list.



-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Radhika Kotwal
Sent: Monday, July 19, 2004 8:15 AM
To: [log in to unmask]
Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen

Thank you for all your help, I will surely try all the suggested things
and get back to you on this.

Regards,

Radhika.



________________________________

From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Andrew McCormack
Sent: Friday, July 16, 2004 6:46 PM
To: [log in to unmask]
Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen



I believe you can boot windows 2000 using the f8 key and select create a
boot log as one of the options.  It may help narrow down the problem



Maybe try to disable the video card:

Using Recovery Console to Disable Services

If you are unable to start Windows XP Professional in normal or safe
mode, the cause might be an incorrectly configured driver or service
that has caused a Stop message. Stop messages might provide information
about the service or driver name, such as a file name. By using Recovery
Console, you might be able to disable the problem component and allow
the Windows XP Professional startup process to continue in normal or
safe mode.



To enable or disable services by using Recovery Console



At the Recovery Console prompt, type listsvc.

The computer displays the service or driver name, startup type, and
possibly a friendly driver or service name. Record the name of the
driver or service that you want to enable or disable.



To disable a driver, type:

disable drivername



To enable a driver, type:

enable drivername start_type



Possible values for start_type are:



SERVICE_BOOT_START

SERVICE_SYSTEM_START

SERVICE_AUTO_START

SERVICE_DEMAND_START



Try to check the boot.ini file.

________________________________

From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Radhika Kotwal
Sent: Friday, July 16, 2004 4:20 PM
To: [log in to unmask]
Subject: Re: [MSUNAG] Windows 2000 Advanced Server Blank Screen



Thanks.... I did try the Safe mode, but all it shows is a blank screen
even in safe mode. What should I do to test if the drivers have failed?

Radhika.





________________________________

From: Laurence Bates [mailto:[log in to unmask]]
Sent: Friday, July 16, 2004 3:18 PM
To: 'Radhika Kotwal'
Subject: RE: [MSUNAG] Windows 2000 Advanced Server Blank Screen



I would hope that it might be due to bad video card or other drivers.
Try booting the servers again and press F8 every two seconds during the
boot process to get into either safe mode or VGA mode.





________________________________

From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Radhika Kotwal
Sent: Friday, July 16, 2004 3:02 PM
To: [log in to unmask]
Subject: [MSUNAG] Windows 2000 Advanced Server Blank Screen

HI all,



I have 2 windows 2000 advanced servers. When I log on both the servers,
I get a blank blue screen. I am able to access the data on the servers
from other workstations, but am not able to view anything on the
servers.

I have visited the following Microsoft link:

http://support.microsoft.com/?kbid=256194 and followed the procedure
given, but that didn't help.

Any ideas or suggestions?



Thanks in advance,

Regards,

Radhika.



System Admin, CIT, MSU (On Call)

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