MSUNAG

HP and Apple Toners

James Chang — 2013-05-20T14:28:51+00:00

Hi,

We did a spring cleaning and dug out some old but un-open toners we no longer have a need for them. If anyone need them, first come first serve.

Here is the list:

1 Apple M0089LL/A 2 Apple LaserWriter Cartridges 2 Apple LaserWriter Select Cartridges 2 Apple LaserWriter II Cartridges 3 Apple M2045G/A Toners 1 Apple M0180 1 HP 92274A 2 HP 82X for Laserjet 8150 2 HP 00A for Laserjet 4V, 4MV 8 HP C8543X for Laserjet 9000, 9040, 9050.---These are big boxes [...]

Teleconferencing software, applications - what are we using on campus?

John Gorentz — 2013-05-13T14:42:05-04:00

We're using Nat Sci's Vidyo system. Aside from the fact that the word is pronounced the same as Video, we like it very well. It works well with our Polycom room systems (we have 4 of those, one of which is part of our library) and also works well on its own. One of the things that's important to us is the screen sharing. It works in both directions, but IIRC, you have to stop any Polycom sharing before the Vidyo sharing will come through. I don't think we've tried it with as many as 10 users, but we're expecting [...]

Teleconferencing software, applications - what are we using on campus?

Bosman, Don — 2013-05-13T18:21:17+00:00

http://techbase.msu.edu/article.asp?id=10781 https://connect.msu.edu/docs/

From: Kramer, Jack [mailto:jack.kramer@CABS.MSU.EDU] Sent: Monday, May 13, 2013 1:31 PM To: MSUNAG@LIST.MSU.EDU Subject: Re: [MSUNAG] Teleconferencing software, applications - what are we using on campus?

Does MSU still have Adobe Connect? Used it for a while at another department and we were pretty pleased. It was available through ATS. ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955 [...]

Teleconferencing software, applications - what are we using on campus?

Kwiatkowski, Nicholas — 2013-05-13T13:59:16-04:00

We use Adobe Connect all the time for this type of stuff. http://connect.msu.edu The nice thing is that people don't have to install any additional software or plugins in order participate.

-Nick Kwiatkowski MSU Telecom Systems

From: Paul S Cooper Jr [mailto:cooperp5@MSU.EDU] Sent: Monday, May 13, 2013 1:12 PM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] Teleconferencing software, applications - what are we using on campus? [...]

Fwd: [MSUNAG] Teleconferencing software, applications - what are we using on campus?

Kramer, Jack — 2013-05-13T17:41:33+00:00

This ended up coming just to me but was meant for the whole list. ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955

Begin forwarded message:

From: Jeanette McWaters > Subject: RE: [MSUNAG] Teleconferencing software, applications - what are we using on campus? Date: May 13, 2013 1:33:11 PM EDT To: "'Kramer, Jack'" > [...]

Teleconferencing software, applications - what are we using on campus?

Kramer, Jack — 2013-05-13T17:30:52+00:00

Does MSU still have Adobe Connect? Used it for a while at another department and we were pretty pleased. It was available through ATS. ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955

On May 13, 2013, at 1:12 PM, Paul S Cooper Jr > wrote: [...]

Teleconferencing software, applications - what are we using on campus?

Paul S Cooper Jr — 2013-05-13T13:12:01-04:00

We are looking at several different webmeeting and teleconferencing packages including TeamViewer, LogMeIn and their affiliated product JoinMe. I would like to know what is everyone else using on campus, and what do they like the best or least about the product that they are using. We do have some basic requirements, including the ability to accommodate more than 10 users, screen sharing and whiteboard functionality. Thanks for any help that you can provide. [...]

Entering the strange world of the iPod touch

Troy Murray — 2013-05-12T23:44:28-04:00

Steve,

These are not all utilities, but apps I find myself using the most on my iPhone and iPad Mini.

Prompt - the best SSH tool I've found is Prompt, clean, easy and works great. Others I've tried just didn't work as smoothly. I use this on my iPhone, little cramped on the smaller iPhone 4S screen, and on my iPad Mini. [...]

Entering the strange world of the iPod touch

Kramer, Jack — 2013-05-12T20:27:28+00:00

Jump is a great RDP client. Highly recommended. ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955

On May 12, 2013, at 1:10 PM, STeve Andre' wrote:

> So I have this little beast next to me, initialized and of course it has > no useful utilities to me. Being the shy type I wonder over to three > clumps of students at this Biggby I'm, and no one has the foggiest > idea what ssh is, or ping, or ... But one person says to look in the [...]

Entering the strange world of the iPod touch

Brian Baer — 2013-05-12T15:11:30-04:00

For SSH I've used an app called Prompt on my iPad and it has worked well for me. Can't say how it might work on the smaller form of an iPod.

On May 12, 2013, at 1:10 PM, STeve Andre' wrote:

> So I have this little beast next to me, initialized and of course it has > no useful utilities to me. Being the shy type I wonder over to three > clumps of students at this Biggby I'm, and no one has the foggiest > idea what ssh is, or ping, or ... But one person says [...]

Entering the strange world of the iPod touch

STeve Andre' — 2013-05-12T13:10:48-04:00

So I have this little beast next to me, initialized and of course it has no useful utilities to me. Being the shy type I wonder over to three clumps of students at this Biggby I'm, and no one has the foggiest idea what ssh is, or ping, or ... But one person says to look in the app store. I'd planned on this, but I have zero idea who makes good net tools. I'm betting that there are 856 ping tools and a dozen SSH, etc. I'd rather not have to wade through them all to find useful stuff. [...]

Botnet / Possible Rootkit Infection: "Shipping Status" Email

Kramer, Jack — 2013-05-08T17:02:29+00:00

You're welcome. Have "fun"! ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955

On May 8, 2013, at 12:17 PM, Shaun Leininger > wrote:

John, Jack,

Thanks for the advice. I’m concluding for now that it’s easier (faster for the user) to wipe and restore critical files. I’ll image the drive before the wipe – in case I miss an important file, or to learn some of the tools you suggested the hands-on way. Thanks for the tips! [...]

Botnet / Possible Rootkit Infection: "Shipping Status" Email

Shaun Leininger — 2013-05-08T12:17:18-04:00

John, Jack,

Thanks for the advice. I’m concluding for now that it’s easier (faster for the user) to wipe and restore critical files. I’ll image the drive before the wipe – in case I miss an important file, or to learn some of the tools you suggested the hands-on way. Thanks for the tips! [...]

Botnet / Possible Rootkit Infection: "Shipping Status" Email

John Resotko — 2013-05-08T09:57:28-04:00

My bot/rootkit tools usually include:

Kasperskiys tdsskiller Comodo Cleaning Essentials, especially the Killswitch.exe program VIPRErescue run in safe mode, although I'm finding that it isn't keeping up, and newer bots are getting past it. Hiren's Bood CD, a great tool for booting from to prevent memory resident bugs from taking hold so you can run clean scans RUBotted is a good tool post-cleanup, as it continues to monitor traffic and look for bot-like behavior. [...]

Botnet / Possible Rootkit Infection: "Shipping Status" Email

Kramer, Jack — 2013-05-07T21:45:50+00:00

Maybe see what, if anything, ComboFix finds? ---- Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955

On May 7, 2013, at 5:26 PM, Shaun Leininger > wrote:

Just figured I’d pass on a nasty infection I’m cleaning up, in case anyone else sees the same type of hit, or has advice for cleanup. [...]

Botnet / Possible Rootkit Infection: "Shipping Status" Email

Shaun Leininger — 2013-05-07T17:26:16-04:00

Just figured I'd pass on a nasty infection I'm cleaning up, in case anyone else sees the same type of hit, or has advice for cleanup.

User was infected by an e-mail - "Check Shipping Status / Tracking Information" type e-mail that is common. I don't have a sample of the e-mail, user had already deleted it (and cleared deleted items). Machine is Win-7 64 SP1, fully patched, with fully up to date Java (7u21) and Flash (11...169), installed. User has no admin privileges. [...]

tl 4000 backup problem

Jones, Christoffer — 2013-05-03T15:35:31+00:00

Does anyone happen to have a spare left magazine for a Dell TL 4000? We need it for a test for an hour.

Regards,

Chris Jones, MCP, CCNA MCTS: SharePoint 2010 Cisco Certified Network Associate System Administrator ANR Technology Services Michigan State University Room 221, Agriculture Hall East Lansing, Michigan 48824 Phone: (517) 353-4890 Email: jonesc90@anr.msu.edu

Recycling old cell phones

John Resotko — 2013-04-26T15:42:02-04:00

Thanks to everyone for your suggestions. You'd be surprised at the large number of charities out there that will take used cell phones as a donation, so I appreciate your suggestions for specific charities to narrow the field. Considering the overall cost of a smart phone, even with a contract, I feel compelled to try to get some money back for a used phone before considering donating it. As a tax-exempt non-profit, I'm not sure what we can claim other than goodwill when we donate such items, but I will look into it. Again, thank you, and have a great [...]

Recycling old cell phones

Tim Heckaman — 2013-04-26T14:28:05-04:00

John,

If you are going to go off campus and sell your equipment please ensure you remove all the data from the phones. A simple factory reset does not do that.

From: John Resotko [mailto:resotko@LAW.MSU.EDU] Sent: Friday, April 26, 2013 1:41 PM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] Recycling old cell phones

Good afternoon all, [...]

Recycling old cell phones

Hoort, Brian — 2013-04-26T18:23:51+00:00

http://www.gazelle.com/

Brian Hoort

From: John Resotko [mailto:resotko@LAW.MSU.EDU] Sent: Friday, April 26, 2013 1:41 PM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] Recycling old cell phones

Good afternoon all,

Can anyone recommend a good place to recycle used cell phones? I have a few relatively new (2-4 years old) cell phones left behind after users traded up to newer models, and I'd like to get some small amount of cash for them rather than just sending them off to recycling. Any suggestions would be greatly appreciated. [...]

Recycling old cell phones

John Resotko — 2013-04-26T13:41:28-04:00

Good afternoon all,

Can anyone recommend a good place to recycle used cell phones? I have a few relatively new (2-4 years old) cell phones left behind after users traded up to newer models, and I'd like to get some small amount of cash for them rather than just sending them off to recycling. Any suggestions would be greatly appreciated. [...]

ZPID/APIDs

Ries, Don — 2013-04-24T21:35:10+00:00

The following message is meant to clarify the purpose of MSU's Institutional Data Policy and provide suggestions on how to get specific advice on adhering to our IDP. This message is not intended to change how you are currently manage sensitive data.

The institutional data policy is a guideline and philosophy for how MSU should manage its data. The interpretation of the IDP is subject to many factors including how the sensitive data is being used and the other data elements that coexist n the same screen, report and data stores, To make good decisions on the use of sensitive [...]

Social Media guidelines for University Units

Troy Murray — 2013-04-24T15:48:23-04:00

http://cabs.msu.edu/documents/msu-guidelines-for-social-media.pdf

Troy Murray Information Technologist II Michigan State University College of Medicine Life Science 1355 Bogue St, B-136D East Lansing, MI 48824 E: tm@msu.edu P: 517-432-2760 F: 517-355-7254 CompTIA Security+ certified RedHat 5 Certified Technician RedHat 5 Certified Systems Administrator HL7 V2.6/2.5 Certified Control Specialist

On Apr 24, 2013, at 3:47 PM, John Resotko wrote: [...]

Social Media guidelines for University Units

John Resotko — 2013-04-24T15:47:09-04:00

I heard recently that MSU recently issued new social media guidelines for university units. If this is true, does anyone know where those guidelines were published, and would you be so kind as to share a link? Thanks much.

John A. Resotko

Assistant Director, Systems Administration and Support Michigan State University College of Law 648 N. Shaw Lane, Room 208 Law College East Lansing, MI 48824-1300 email: resotko@law.msu.edu Phone: 517-432-6836 Fax: 517-432-6861

OK

Ries, Don — 2013-04-24T18:28:28+00:00

Don Ries is requesting access to the MSUNAG list.

Problem Importing SSL Cert with IIS 7.x

Troy Murray — 2013-04-24T10:49:35-04:00

tl;dr: if importing an SSL certificate in IIS 7.x you receive the message "Cannot find the certificate request associated with this certificate file..." the certificate was imported successfully, just click Cancel and press "F5" to refresh the list to see it.

This is a known issue, for more detail see http://www.digicert.com/ssl-certificate-installation-microsoft-iis-7.htm. This just happened with an SSL certificate that I purchased through IT Services. [...]

ZPID/APIDs

Gene Willacker — 2013-04-24T10:20:21-04:00

According to MSU's Institutional Data Policy (IDP, http://eis.msu.edu/documents/institutional_data_policy_dec10.pdf), student and employee ID numbers are examples Institutional Data that are classified as Confidential Data.

Institutional Data may be accessed and used "only for University purposes" and "must be used, stored, transferred, disseminated, and disposed of in ways that minimize the potential for their improper disclosure or misuse." [...]

ZPID/APIDs

Tim Heckaman — 2013-04-24T09:29:33-04:00

I was wondering if someone had a quick link to the campus policies in regard to storing zipd/apid's. I'm sure if it is even allowed that they would need to be encrypted but I haven't seen anywhere in my searching where it says it is allowed. I've read a lot on IT services site but nothing clear. Most of what I found was from here http://vplits.msu.edu/guidelines-policies/index.html [...]

Outlook 2010, Exchange 2007, Windows 7 and... MAPI 1.0 errors?

Aldrich, Dakharai — 2013-04-23T14:48:56+00:00

This is odd to me. And the Google isn't providing much help...

We have a Windows 7 machine with Outlook 2010 installed. The users mail is on an Exchange 2007 mailbox.

What appears to happen: User has Outlook open. Machine goes to sleep. When the machine wakes up, Outlook is unresponsive and does not connect to the mail server. When the user closes and restarts Outlook, they get the following error: [...]

HP Color Laserjet 3800 DN Printer Printing Black and White all the time

Jon Galbreath — 2013-04-23T14:42:16+00:00

I'm assuming this is out of warranty, but it sounds like a hardware problem, and searching the HP forums seems to confirm this isn't an isolated incident with this model. The MSU Computer Repair offers printer servicing though. You might check there to see if there to see what they can find. http://computerrepair.msu.edu/services.php [...]

HP Color Laserjet 3800 DN Printer Printing Black and White all the time

l duynslager — 2013-04-23T10:09:10-04:00

Hi I have a HP Color Laserjet 3800 DN that all of a sudden started to print out in Black and White, for all computers printing to it. Even the printer generated demo page prints out black and white, which it should be in color.

A cold reset seems to fix the problem for between 2-3 days, then it starts printing monochrome again. [...]

Recent Dropbox vulnerability revealed, DropSmack

John Resotko — 2013-04-17T10:34:57-04:00

Has anyone else seen information about the Dropsmack hack on Dropbox?

http://www.techrepublic.com/blog/security/dropsmack-using-dropbox-to-steal-files-and-deliver-malware/9332

https://www.corelan.be/index.php/2013/03/15/blackhateu2013-day2-dropsmack-how-cloud-synchronization-services-render-your-corporate-firewall-worthless/

Has anyone issued a policy within your own organization restricting or prohibiting the use of personal DropBox accounts on work computers? Just curious how others may decide to address this...

John A. Resotko

Assistant Director, Systems Administration and Support Michigan State University College of Law 648 N. Shaw Lane, Room 208 Law College East Lansing, MI 48824-1300 email: resotko@law.msu.edu Phone: 517-432-6836 Fax: 517-432-6861

Dell Problems

Bill Park — 2013-04-17T09:30:13-04:00

I agree in that this is probably from defective hardware somehow and it should have shut off. Frankly, I would think Dell would be happy it didn't cause a fire or some kind of injury and they are dealing with me rather than a legal team and just fix the issue. BUT it is what it is I suppose. Ron - she didn't purchase this through the MSU Computer Store unfortunately but if you happen to have a contact at Dell I could talk to that would be a little more understanding about what happened that would be helpful. [...]

Dell Problems

Nicholas Oas — 2013-04-16T09:08:16-04:00

Seems open-and-shut to me, as others have noted the thermal and fan sensors should have detected this problem in advance and killed power to the system.

Defect in material and workmanship regardless of the operating environment (IMHO).

Nicholas Oas

Network Security Staff

Information Technology Services

Michigan State University

Computer Center

450 Auditorium Road Rm 301

East Lansing, MI 48824-1024 [...]

Dell Problems

STeve Andre' — 2013-04-15T21:54:41-04:00

But, to Dell's credit, they did make good. I even got them to replace a motherboard on a friends machine a month after their official end date. Yeah, it did take some prodding to get them to admit the problem, initially...

--STeve Andre'

On 04/15/13 21:44, Kim Geiger wrote: > Remember how long it took them to 'fess up to the infamous bulging capacitator problem? > >>>> On 4/15/2013 at 3:33 PM, STeve Andre' wrote: >> No. >> >> It doesn't matter -- regardless of where the laptop is and operated, IT >> SHOULD NOT SELF-DESTRUCT. >> >> It [...]

Dell Problems

Kim Geiger — 2013-04-15T21:44:44-04:00

Remember how long it took them to 'fess up to the infamous bulging capacitator problem?

>>> On 4/15/2013 at 3:33 PM, STeve Andre' wrote: > No. > > It doesn't matter -- regardless of where the laptop is and operated, IT > SHOULD NOT SELF-DESTRUCT. > > It should darned well have thermal protection, and shut down when a > critical temperature is exceeded. If the fan dies, the laptop should > shut itself down. > > I've seen this a couple times in the last decade or so with non ThinkPad > laptops. > > There are reasons [...]

Dell Problems

STeve Andre' — 2013-04-15T15:33:41-04:00

No.

It doesn't matter -- regardless of where the laptop is and operated, IT SHOULD NOT SELF-DESTRUCT.

It should darned well have thermal protection, and shut down when a critical temperature is exceeded. If the fan dies, the laptop should shut itself down.

I've seen this a couple times in the last decade or so with non ThinkPad laptops. [...]

Dell Problems

Shaun Leininger — 2013-04-15T15:11:34-04:00

Bill,

If this is a university machine, you could try contacting the MSU Dell sales rep - last I knew it was Patrick Hug.

Patrick Hug

Account Executive

Education & Government

Cell: 517-488-9943

email: patrick_hug@dell.com

Good luck!

Shaun Leininger Information Technology Professional Department of Anthropology 517-884-0388

From: Jon Galbreath [mailto:galbrea7@MSU.EDU] Sent: Monday, April 15, 2013 1:57 PM To: MSUNAG@LIST.MSU.EDU Subject: Re: [MSUNAG] Dell Problems [...]

Dell Problems

Jon Galbreath — 2013-04-15T17:57:03+00:00

If they're trying to say that this was caused by using the laptop on a poorly vented surface (bed, couch, cluttered surface, dog hair in the fan, etc.) that would have altered the airflow going into the machine, I could see their point I suppose. But given how hot laptops tend to run these days, I would not be at all surprised that the machine could have burned itself up if a fan quit for some reason. You could try playing up a problem with the fan and see if there's anything they could do. [...]

Dell Problems

Bill Park — 2013-04-15T13:50:43-04:00

Yes, it melted from the inside out. It does not appear to have complete care.

From: Nicholas Oas [mailto:noas@msu.edu] Sent: Monday, April 15, 2013 1:43 PM To: 'Bill Park' Subject: RE: [MSUNAG] Dell Problems

So you're saying that heat was applied to the laptop in a way that caused it to melt from the inside out? [...]

Dell Problems

Bill Park — 2013-04-15T13:35:46-04:00

Has anyone ever had any trouble getting Dell to honor warranties? I've got a user who has an Inspiron N5110 that was brought to me because it wouldn't boot. Upon inspection I noticed on the bottom of the laptop on the plastic piece that covers the RAM slots appeared to be somewhat melted. I removed the plastic piece covering the RAM bays and noticed even further evidence of burning/melting on the inside of the laptop (it's worse on the inside). I also noticed that some of the metal clips that help hold the plastic cover piece in place were burnt [...]

Malicious Apache Filter Module

Isaac, Jeremy — 2013-04-07T15:27:56-04:00

This is probably old news, but I thought I would bring it up in case it went unnoticed.

http://blog.unmaskparasites.com/2012/09/10/malicious-apache-module-injects-iframes/

Short version: There is a malicious Apache 2 filter module that injects IFrames to malicious sites on all virtual hosts on an affected server. This injection only occurs when the user's browser is running on Windows, the referer is from a collection of hosts (primarily search engines and cannot be blank), and the IP is not from a well known security research firm. Because of these conditions, this module is moderately difficult to track down. Even more scary, this thing can [...]

Exchange help

Tim Heckaman — 2013-04-05T15:33:20-04:00

I figured it out. Needed to add a Send Connector and I found the answer online (imagine that). Although it did take a while to find the answer.

From: Tim Heckaman [mailto:heckama5@MSU.EDU] Sent: Friday, April 05, 2013 2:57 PM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] Exchange help

Well this is probably a dumb question but I'm going to ask anyways. I'm testing an exchange server (2013) and it works internally but will not send or receive any external (outside our domain) mail. I've been trying to test with my msu email address with no luck. I've been reading and one that I [...]

Exchange help

Tim Heckaman — 2013-04-05T14:57:23-04:00

Well this is probably a dumb question but I'm going to ask anyways. I'm testing an exchange server (2013) and it works internally but will not send or receive any external (outside our domain) mail. I've been trying to test with my msu email address with no luck. I've been reading and one that I might need is a "send connector" but I'm unsure what to put in as one. [...]

MSU Mail Server Errors

Fishbeck, John — 2013-04-01T13:12:33-04:00

Yup, I've been seeing this as well. From a Outlook 2010 client and Thunderbird client, both accessing mail.msu.edu via IMAP, from on campus and off. Frequent errors and delayed or dropped connectivity started occurring for me last week, and persisted through the weekend. Kept checking the help.msu.edu website to see if mail server problems were being addresses, but saw nothing. Annoying and frustrating. [...]

MSU Mail Server Errors

Gary Schrock — 2013-04-01T12:29:12-04:00

Definitely the last couple of months people here in my department have had issues with it. Generally Outlook 2007, mixed imap or pop. I don't remember exactly when the problems started cropping up, but one day things were fine, and the next people would start periodically getting the message.

If I leave outlook up for the day (I don't use my regular msu account much, but when I do use it it's using outlook typically), I'll generally get several errors throughout the day. [...]

MSU Mail Server Errors

Cheryl Akers — 2013-04-01T09:24:51-07:00

I've been getting timeout messages when connecting to the server since the middle of last week sometimes more than 20 times a day. Using POP connection. This is not a problem I've had before.

I'm glad to see it isn't just me.

MSU Mail Server Errors

Leslie K. Houang — 2013-04-01T12:02:36-04:00

Yes this happens to people in our office as well when we IMAP to mail.msu.edu. Client ( Thunderbird, Outlook 2007/2010, Mac Outlook 2011, and/or iPad) doesn''t seem to matter. This weekend I noticed it was happening a lot. Repeatedly being asked to re-enter password. Super annoying.

On 4/1/2013 11:53 AM, Tim Heckaman wrote: > > This happens on and off to everyone in our Business. We use Outlook > 2010 on Windows 7 Pro in a domain environment. No Exchange, just IMAP > to mail.msu.edu. > > *From:*Jared Andrews [mailto:andre190@MSU.EDU] > *Sent:* Monday, April 01, 2013 11:41 AM > *To:* [...]

MSU Mail Server Errors

Hoort, Brian — 2013-04-01T15:53:59+00:00

I have sporadically experienced the "IMAP closed the connection" pop-up for perhaps a couple of months. Outlook 2010/IMAP.

Brian Hoort College of Agriculture and Natural Resources Technology Services Helpdesk Michigan State University Helpline: (517) 355-3776 http://support.anr.msu.edu

From: Jared Andrews [mailto:andre190@MSU.EDU] Sent: Monday, April 01, 2013 11:41 AM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] MSU Mail Server Errors [...]

MSU Mail Server Errors

Tim Heckaman — 2013-04-01T11:53:05-04:00

This happens on and off to everyone in our Business. We use Outlook 2010 on Windows 7 Pro in a domain environment. No Exchange, just IMAP to mail.msu.edu.

From: Jared Andrews [mailto:andre190@MSU.EDU] Sent: Monday, April 01, 2013 11:41 AM To: MSUNAG@LIST.MSU.EDU Subject: [MSUNAG] MSU Mail Server Errors

Many of our faculty and staff are reporting error pop-ups while using Microsoft Outlook 2007 and 2010 for Windows, and 2011 for Mac. The two most common are: [...]

MSU Mail Server Errors

Jared Andrews — 2013-04-01T11:40:43-04:00

Many of our faculty and staff are reporting error pop-ups while using Microsoft Outlook 2007 and 2010 for Windows, and 2011 for Mac. The two most common are:

1) The authentication window appears repeatedly although the password is correct 2) This error appears: "Your IMAP server closed the connection. This can occur if you leave the connection idle for too long" ( many users are actually on POP not IMAP) [...]