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All, A colleague of mine at another university is investigating IT service management products and is intrigued with a product called SysAid (sysaid.com). Apparently MSU is listed as one of their customers so I am doing a little recon for him. If you are using their products/services I'd love to hear from you on the pros, cons, etc. Regards, Jim Willson Director, Information Technology Services The Eli Broad College of Business Michigan State University 517-432-2184