All,

A colleague of mine at another university is investigating IT service management products and is intrigued with a product called SysAid (sysaid.com). Apparently MSU is listed as one of their customers so I am doing a little recon for him. If you are using their products/services I’d love to hear from you on the pros, cons, etc.

Regards,

Jim Willson

Director, Information Technology Services

The Eli Broad College of Business

Michigan State University

517-432-2184