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Jesse, Check out UltraVNC's newer project called UltraVNC SC (Single Click), its specifically written for user initiated/approved helpdesk scenarios. http://www.ultravnc.com/ Jesse Howard wrote: > I want to start using UltraVNC in our office domain, for tech support > and helpdesk purposes at the workstation level. A few of our users have > gotten the idea that we are going to use it to spy on them, and look at > their email. It's become a bit of a PR problem for the IT Admin staff. > So I am wondering, is it legal to use software like this at MSU, under > the AUP? If so, who here is using it? Have you run into issues with > users like this, where they interpret something you are doing as an > attack on their privacy? If so, how did you handle it? We have sent out > an email describing the software, what it does, and the fact that we > won't use it without their permission. It doesn't seem to have helped much. > Any ideas? > > Jesse Howard > _______________________ > > IT Administrator > Michigan State University Press > [log in to unmask] > www.msupress.msu.edu > > -- Steve Foley <[log in to unmask]> DECS PC Administration <[log in to unmask]> Michigan State University