Thanks for documenting this! I have a general
strategy in life, whenever people stick me with a
system that gives me problems, I make it someone
else's problem. In the case of EBS, I just call
EBS Support at 884-3000 at the drop of a hat and
let them personally guide me through
step-by-step, and if I have trouble finding that
number, then I just start with the general ATS
Help Desk at 432-6200 and let them guide me to the next step.
I have no shame about this. If enough people
make it a problem to the folks who instigated
EBS, then those folks will find some way to fix
the problem; conversely, if no one makes it a
problem to them, then they have no incentive to
change anything. To their credit, the folks at
ATS and EBS Support have always been friendly and helpful when I call.
Just my $.02,
-- dkm, Professional Faultfinder
At 11/10/2011 06:28 PM Thursday, Laurence Bates wrote:
>I have tried to be somewhat generous about the
>EBS system, recognizing that a new system takes
>some time to implement and will inevitably have
>the occasional glitch upon roll-out. That said,
>my experience in trying to reenroll for FSA has
>lead me to the conclusion that something is
>fundamentally wrong with the organization
>principle behind the current EBS system. The
>steps from the human resources web site to the
>enrollment screens are not just poorly designed,
>they are unintelligible. As far as I can tell, the steps are:
>1) Search the MSU site for “FSA”
>2) Click on
>3) Locate and click on the Quicklink “FSA Enrollment”
>4) Click on “Enroll Online (EBS Portal)”
>5) Login using MSUnet credentials
>6) Arrive at a screen that has no relevance
>to FSA enrollment and contains few clues to the correct path forward.
>7) Establish that the “MSU Human Resources”
>link points back to <http://www.hr.msu.edu/>http://www.hr.msu.edu/
>8) Try the “Finance System” tab and
>determine that none of the 78 web links on a
>single page relate to FSA enrollment.
>9) Try the “ESS Faculty” tab, having no idea what “ESS Faculty” are.
>10) Click on the “Benefits” link.
>11) Click on the “Enrollment Services” link.
>12) Click on “FSA Open Enrollment” link.
>13) Search the MSU web site to determine what “DCSA” and “HCSA” relate to.
>14) Click the selection box under “HCSA”
>15) Click on the “Flexible Spending Accounts”
>link and arrive back at
>16) Double Check that the Quicklink “FSA Enrollment” leads back to step #4
>17) Back Track to step #14 and click “Add Plan”
>18) Success at last – a single form field labeled “Contribution Amount”
>19) Try to recall what last year’s Contribution amount was.
>20) Click on the “Show PlanTypeofTodayView” link
>21) Enter the same amount for the new plan and
>click “Add Plan to Selection” button.
>22) Click the “Log off” button
>23) Wonder about the pop-up message “You have
>unsaved data. Are you sure you want to log off?”
>24) Click on the “Review Enrollment” button.
>25) Click on the “Save” button
>26) Click the “Log off” button
>27) Wonder about the pop-up message “Are you sure you want to log off?”
>28) Click “Yes”
>29) Look for the Asprin.
>Does this process really need to be so obtuse?
>Laurence A. Bates
>College of Education
>Michigan State University
>217E Erickson Hall
><mailto:[log in to unmask]>[log in to unmask]
>An exuberant rationalist... (most of the time)