> I wonder what we can do in the future to insure better communication with
> departmental IT staff when these situations occur?
ATS announces all planned outages ahead of time and issues alerts when unplanned problems occur, and they're really pretty good about doing so. In addition, when my building was scheduled for a router/switch change-out, they met with us to find out if that major work was going to mess us up.
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Michigan State University
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