> I wonder what we can do in the future to insure better communication with 
> departmental IT staff when these  situations occur?
>> Thanks,

ATS announces all planned outages ahead of time and issues alerts when unplanned problems occur, and they're really pretty good about doing so.  In addition, when my building was scheduled for a router/switch change-out, they met with us to find out if that major work was going to mess us up.

It's kind of your fault if you didn't know what was going on.  Subscribe to the list.

-- 

Kim Geiger
Information Technologist
Broadcasting Services
Michigan State University
517-432-3120 x 429