I had something similar to this happen once at a place I do some
consulting. We had hosted at ACD.net, and we moved to an cheap online
hosting company to save money and meet our very-low bandwidth needs.
ACD.net did us a favor and kept the website hosted on their servers with
DNS pointed to their servers while we transferred away. However, ACD
never pulled the old DNS records from their database after the migration
was complete. We experienced people complaining they were still seeing
the old site. What seemed to be happening is that people who hit ACD's
servers first (which is somewhat common locally and throughout the
state) were getting an answer pointing to the old site while everyone
else was hitting the correct authoritative server. I didn't even
believe it for a while and attributed it to poor DNS config/caching at
remote location. But, in fact, it was simply a left over record causing
some people issues. It seems there are slight differences to your
story, but since the case is similar I thought I'd share.
** Please note I like ACD and they were doing us a favor helping us make
the whole transfer go smoothly after some technical issues along the
way, it was my fault as much as theirs I never got the old record
cleaned out =)
On Tue, 2010-04-20 at 19:17 -0400, Carl Raymond wrote:
> I've been having a strange problem with an external domain name registered
> at GoDaddy, and it keeps getting stranger. About a month ago, we (my
> department) took over management of the domain outreachscholarship.org from
> Penn State. My boss logged into GoDaddy and updated the administrative,
> technical, and billing contacts with his info. We built a fancy new web
> site, and last Monday I logged into GD's DNS management system to update the
> IP address to our web server here at MSU. I was still getting the old IP
> address long after it should have propagated around. As was my boss, and
> his boss. Not good. Several calls into GD show that for them, they see the
> new IP address, but I see the old one.
> Here's the first weird thing: the tech suggested using a proxy,
> www.megaproxy.com, to bring up the site. When they do that, they see the
> new site. When I do that, I see the old site. How can we both go to the
> same proxy and see something different?
> After several calls to GD getting nowhere, we decided to transfer the
> registration to Network Solutions, where we have several other domains
> registered. So we go through the steps to transfer. My boss ends up
> getting a message that says a request for transfer confirmation was sent to
> the administrative contact, which it shows as the old contact at Penn State.
> I did a whois lookup, and see the old Penn State contacts. Aha! The GD
> contact info didn't propagate to the underlying registry back when he
> updated it in March. So I call GD again to ask what to do about that. The
> tech says that for him, whois shows the MSU contact info. He told me to go
> to http://who.is and see what it says. When he goes there, he sees the
> updated MSU contacts. When I go there, I see the old Penn State contacts.
> Strange. Then he says he'll get up and go to an external computer and see
> what comes up. He puts me on hold for a few minutes and comes back saying
> that from outside GD, he saw the old info, too. Good! So now at least GD
> understands that something really is wrong. But how can we both go to the
> same external site and get two different results?
> At this point he's going to escalate the issue, and goes back to the
> external computer to get a screenshot to staple to the screenshot from his
> workstation. But this time it shows the MSU info, not the Penn State info.
> So I emailed him a screenshot from my computer, where at least it's
> consistently wrong.
> So what the heck is going on? I am flummoxed. At least I got an incident
> number out of it. Previously I think GD just thought I was crazy.