Email addresses associated with an AD user are not email addresses where
mail will be sent to, it is an address that incoming mail will be
matched against for delivery to the associated mailbox.
If you had an smtp email address of [log in to unmask] associated
with your user account and a message somehow managed to arrive at your
mail server for that address, then it would end up in your exchange
Setting it as the primary address only means that outgoing messages sent
from that user will have that address as the originator. So if you set
the above address as primary on your account, when people respond to
your message it would go to [log in to unmask] and end up at
microsoft's email servers!
So if your internal users send messages and her @[log in to unmask] is under her AD
account at all, then the message will get delivered to that mailbox even
though your mail server isn't the one handling mail for @[log in to unmask]
Delete that smtp address from her AD account and all should be good in
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Al Puzzuoli
Sent: Tuesday, December 11, 2007 1:52 PM
To: [log in to unmask]
Subject: [MSUNAG] Email being sent to Exchange account instead of
external SMTP address?
We're running a relatively typical campus setup wherein employees of our
department have an rcpd.msu.edu exchange account. They set the forward
on their mail.msu.edu account to pass all messages along to their
Recently, one of our employees left the department. Her box on our
exchange server is still active for the time being, until she can
migrate all her email activity back to her msu.edu account. The problem
is that if people from within our office attempt to send mail to her at
her msu.edu account, the server instead routes the message to her
exchange mailbox. What do I need to do to resolve this? Her msu.edu
SMTP address is already set as her primary.
Resource Center for Persons with Disabilities 517-884-1915 120 Bessey
Hall East Lansing, MI 48824-1033