Tell them you will turn in your modem (if you own it), and they will 
maybe credit you for a month.

I had the same "problem" trying to terminate my service.  I think I had 
to speak to Kevin to get everything straightened out, as Joe was 
un-helpful.  Altho I didn't get charged for my move order, I almost 
figure breaking-even for my extra month.

J

Richard Wiggins wrote:
> This message is from me as a member of the MSU community, describing 
> my experience leaving ACD's DSL service.  It does not reflect the 
> views of my employer.
>  
> My wife gave me an automated sprinkler system this fall.  Despite the 
> best efforts of Miss Dig (who turned out to be male, by the way) the 
> contractor managed to use his Ditch Witch to sever our voice phone 
> line, our cable TV cable, and the other phone line that served ACD DSL 
> service to our house.
>  
> SBC repaired the phone line rapidly, but the ACD DSL line, a separate 
> physical line (not shared with voice line) was not repaired.  The 
> sprinkler installers replaced our cable TV cable by running a new one 
> above ground from the curb connection point to the side of the house.  
> (I later had them bury it.)   
>  
> I was in desperate need of broadband the night before a trip to a 
> conference, so I bought a cable modem and did a Comcast 
> self-installation.  Since that time, I concluded that the advantages 
> of the MSU ACD DSL offering did not justify the $50 a month 
> expense; Comcast is plenty fast, and I cannot justify the expense of 
> an MSU IP address.  (I started with the 2M ACD service, then cut back 
> to the 1M service because due to distance from the CO the best I ever 
> achieved was 1.5M download.)
>  
> When my next ACD billing notice arrived via e-mail circa November 13, 
> I replied that I wanted to cancel the service.  ACD replied that a 
> customer cannot cancel online, but must fill out an attached PDF 
> form.  On December 14, I delivered the signed paper request to 
> terminate service to ACD's office.  I was told it would take 30 days 
> from that date to cancel, "because we have to pay for the phone 
> line."  (Given that they auto-bill your credit card on file, it is 
> hard to contest them.)
>  
> The bottom line is I will pay $100 (at least) to continue a service 
> that I did not (could not) use for two months.  It is entirely 
> possible that I should have expected this outcome, but I want other 
> customers of the service to know what the cancellation process entails. 
>  
> Plan your departure from MSU ACD DSL in advance.
>  
> /rich
>  
> PS -- I started my residential broadband experience in 1995 with 10 
> megabits symmetrical TCI-METS service.  I look forward, over ten years 
> later, to the day when the market catches up to the mid Nineties.