We're primarily a Dell shop, and we have seen *some* problems with Dell
desktop hard drives as of late, particularly with SATA drives. This is
just a guess, but out of 20 machines that we've ordered in the last
three months, maybe 5 have died.
Recent problems aside, Dell's products are usually *very* reliable, and
the service is outstanding. Yes, 5/5 is pretty bad, but it's not enough
to experiment with other vendors.
I'm sure it helps that we're Dell Certified shop - we don't have to call
Dell tech support, parts are here next day, we work on it ourselves, in
our own time, etc... Maybe that's something to look into since there
were issues with having the Dell tech work on your equipment.
Information Technology Services
The Eli Broad College of Business
Michigan State University
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From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Bryan Murphy
Sent: Wednesday, July 27, 2005 2:34 PM
To: [log in to unmask]
Subject: Re: [MSUNAG] Alternatives to Dell destops
I don't necessarily think that he would be finding fault with Dell over
the drives, but rather finding fault with Dell for letting the bad
drives slip through quality control. Most manufacturers have a burn-in
and stress test procedure that they do before a machine ships.
I was checking out the CSTORE web site for other vendors that MSU has
agreements with and it appears that the only choices would be Gateway,
HP/Compaq and IBM.
On 7/27/05 2:09 PM, "Peter J Murray" <[log in to unmask]> wrote:
> I really don't think it's a Dell problem, as they just use Western
> Digital, Seagate, or what else. A long time ago, the department I was
> working for as a student had an order of 9 Computer Warehouse
> machines, and all of the hard drives eventually went. They were all
> Western Digital drives. I think the problem is when you order all at
> once, you get drives from the same run (as one might expect), and if
> that run is bad, they'll all go bad. If you were to order Gateway or
> someone else, it wouldn't matter, as they all use commodity drives.
> David McFarlane wrote:
>> Five out of five recently purchased Dell Optiplexes came with
>> defective hardware that had to be replaced under warranty. This is
>> unacceptable. I can no longer recommend Dell desktop to my users for
>> future purchases, until Dell gets it's quality control back in order.
>> But I don't know what to recommend as an alternative. Any opinions?
>> -- David McFarlane, Research Technology Specialist
>> Dept. Psychology, Michigan State University
>> [log in to unmask] www.msu.edu/~mcfarla9
>> Voice: (517) 353-0799 Fax: (517) 353-1652
Plant Research Labs and Plant Biology
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