I don't know how helpful this is to everyone, but if you work with students
you might want to know this.

One of our grad students was using the ACNS Security 4.0 disk, which
directed him to Windows Update.

SP2 downloaded, and got into the installation, and stopped about halfway
through. The student waited for a while, but nothing was happening, so he
called me.

Since I couldn't think of anything else to do, I exited the ACNS Security
window. It seems to have worked, as the installation continued and was
completed successfully.

Have fun,
Wendy


Wendy Tate
Network Coordinator
Department of Economics
W. 147 Owen Hall
Michigan State University
East Lansing, MI 48825-1109
517-355-1816
[log in to unmask]


-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On
Behalf Of Richard Wiggins
Sent: Thursday, August 26, 2004 4:35 PM
To: [log in to unmask]
Subject: [MSUNAG] Effects of Windows XP SP2 on anti-virus products?

Microsoft's list of known problems caused by Windows XP SP2 at:

http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2

... has several entries for various versions of anti-virus products.
The descriptions are not detailed enough for me to understand whether
SP2 causes inconvenience, or actually cripples.

For instance, they report: that for Norton AntiVirus:

At system startup, Scheduled Tasks in Norton AntiVirus 2003 does not
automatically scan.

Separately I've heard that you cannot get a patch from Symantec to fix
this; they will only issue SP2 patches for AV 2004.

Any real-world experience with how badly SP2 breaks various levels of
various products would be useful.

This page:

http://www.symantec.com/techsupp/enterprise/sp2/faq.html

...seems to indicate the failure is a false positive:

Q: Will Symantec software be compatible with WindowsR XP SP2?
A: Yes, although one feature of Service Pack 2, the Windows Security
Center, may indicate otherwise. By design, Symantec includes
tamper-protection features to make it difficult to scan the status of
its products. As a result, the Windows Security Center can detect the
presence, but not the status, of some Symantec security software.
Symantec is developing an update to ensure that the Windows Security
Center shows the status of Symantec products as green (on). This
update will be in the form of a product update for some products and
as a Maintenance Release for others. The schedule for updates and
Maintenance Releases appears on the the Product Update tab.

Thanks,

/rich