>
> Several staff here in LIR jumped on me this morning complaining about Pilot
> mail delivery. I've noticed that mail delivery has been sporadic for several
> weeks - sometimes messages take more than 24 hours to show up in my mailbox.
> And others are having the same problem.
>
> A few questions:
>
> * does the Lab know about this problem (I would assume so!)
> * how soon until there is a fix
> * is there anything we can do to help
> * what should people's expectations be regarding mail delivery
>
> As an example: we have an student event today that was announced in email
> yesterday. Sent to a list of about 100 students three times now, since none
> of the students polled had seen the message yet. Typically in the past, this
> type of message would have been 99% delivered within an hour.

Yes, the Computer Lab knows about the problem.  I'm not sure who from the
Computer Lab reads this mailing list, outside of those of us dealing with
network issues.

The Pilot system is overloaded - the fix is called "mail.msu.edu".  As
soon as the conversion to mail.msu.edu gets underway in earnest, I would
expect to see significant relief for the users who are left on Pilot.

Until then, I would expect periods of time where multi-hour delays in
delivery are seen, for mail which has to traverse the Pilot e-mail system.

Doug Nelson                     [log in to unmask]
Network Manager                 Ph: (517) 353-2980
Computer Laboratory             http://www.msu.edu/~nelson/
Michigan State University